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What we offer is strategic operations support for founders who are ready to stop managing every moving piece themselves.
YOUR BUSINESS HAS GROWN.
YOUR OPERATIONS NEED TO CATCH UP.
Your business has outgrown the way you used to run it.
The systems that worked when it was just you aren't working now.
Your team needs more direction.
Your projects need more structure.
Your backend needs attention.
And you're still the person everyone comes to when something gets stuck.
You don't need another pair of hands.
You need someone who can take ownership.
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Your business, operationally managed.
FRACTIONAL COO + OPERATIONS MANAGEMENT
THIS CAN INCLUDE:
- Day-to-day operations management
- Quarterly + annual planning
- Goal setting + operational roadmaps
- KPI and metrics tracking
- Business process optimization
- Workflow management
- Team leadership + accountability
- Capacity planning
- Operational decision-making
- Vendor + contractor coordination
- Weekly team meetings
- Ongoing systems optimization
For founders who need a strategic partner in the business — not just someone checking tasks off a list.
Together, we'll create the structure your business needs to run smoothly and scale sustainably.
Best for: Established businesses that have a team, consistent revenue, and a founder who's ready to step out of the day-to-day.
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Build it once. Stop reinventing it.
SYSTEMS + SOPs
THIS CAN INCLUDE:
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Big ideas deserve better execution.
PROJECT + LAUNCH MANAGEMENT
THIS CAN INCLUDE:
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More people shouldn't mean more problems.
TEAM MANAGEMENT
THIS CAN INCLUDE:
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Let's figure out what's actually broken before we try to fix it.
AFTER:
✓ Your team knows what they own.
✓ Your processes are documented.
✓ Projects have somewhere to live.
✓ Your business has a rhythm.
✓ You have visibility without being involved in everything.
✓ You get to lead again.
× You're managing the team.
× You're chasing deadlines.
× You're answering the same questions.
× You're the only person who knows how things work.
× You're constantly reacting.
before:
WHAT CHANGES WHEN WE WORK TOGETHER?
IMPLEMENT
STRUCTURE
CLARIFY
No complicated frameworks for the sake of having a framework.
Just thoughtful operations that make your business work better.
Refine as you grow.
Put the right systems into place.
Create the plan.
Find the friction.
CLARIFY → STRUCTURE → IMPLEMENT → OPTIMIZE
OPTIMIZE
THE MERCER METHOD
If you're still validating your offer, don't have consistent revenue, or aren't ready to delegate ownership, a Fractional COO probably isn't the right investment yet.
And that's okay.
Good operations support should meet your business where it actually is.
NOT QUITE YET?
✓ Your team has grown but your systems haven't.
✓ You are still the default decision-maker for everything.
✓ Projects regularly stall without your involvement.
✓ Your processes live in your head.
✓ You've outgrown your current tools.
✓ You want to grow without adding unnecessary complexity.
✓ You need a strategic partner who can actually execute.
You're probably ready for operational support if...
WHO THIS IS FOR:
— Emily R.
Founder, Creative Studio
“Lauren completely changed the way we run our business. Before working together, everything lived in my head and I was constantly putting out fires. Now my team knows exactly what they own, our processes are documented, and I finally have space to focus on growth instead of managing every tiny detail.”
— Sarah M.
Founder, Brand Strategy Studio
“I knew I needed help with operations, but I had no idea how much was actually slowing us down until Lauren came in. She saw gaps I had been overlooking for years and turned our backend into something that actually works.”
— Rachel T.
CEO, Marketing Agency
“Hiring Lauren was one of the best decisions I made as a CEO. She doesn't just take tasks off my plate — she thinks ahead, asks the right questions, and makes sure things actually get finished. She has become such an integral part of our leadership team.”
testimonials
01. What is the difference between an OBM and a Fractional COO?
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02. Do you work with my existing team?
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03. Add question 3 here
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04. Add Question 4 here
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